Thursday, February 16, 2006
Truth
"All truths are easy to understand once they are discovered; the point is to discover them." - Galileo Galilei
Hmmm...Very interesting quote that reminds me of what I do for a living. I manage an IT help desk. People call me, actually they usually call my team, and ask us questions, easy questions...to us. We're IT experts. Gurus if you will.
But to the person on the other end of the phone, they're asking questions. Difficult questions. And they don't know the answer.
And then we show them the answer. And assure them that it's going to be all right, and that's it's okay they don't know the answer.
And they understand...they understand the truth. That they're not IT experts...and that's okay. In fact, that's more than okay. That's GREAT! We don't ever want them to be IT experts. We want them to be EXPERTS at whatever it is that they do. No more, no less, be an expert at whatever it is you do.
And that's the truth.
Make it a great day,
Phil Gerbyshak
http://makeitgreat.org
Hmmm...Very interesting quote that reminds me of what I do for a living. I manage an IT help desk. People call me, actually they usually call my team, and ask us questions, easy questions...to us. We're IT experts. Gurus if you will.
But to the person on the other end of the phone, they're asking questions. Difficult questions. And they don't know the answer.
And then we show them the answer. And assure them that it's going to be all right, and that's it's okay they don't know the answer.
And they understand...they understand the truth. That they're not IT experts...and that's okay. In fact, that's more than okay. That's GREAT! We don't ever want them to be IT experts. We want them to be EXPERTS at whatever it is that they do. No more, no less, be an expert at whatever it is you do.
And that's the truth.
Make it a great day,
Phil Gerbyshak
http://makeitgreat.org
